At 299k, responsible gaming is our top priority
Play with enjoyment, stay safe — 299k is always by your side. Learn about all our tools and support available for your protection here.
Our Commitment
299k believes that online gaming should be an enjoyable form of entertainment — not a source of financial or mental hardship. We place the highest importance on the wellbeing and safety of every one of our players. On this page you can learn how to play responsibly, which tools help you manage your gaming, and where to find support.
Secure Platform
299k is an SSL-encrypted platform with fair play guaranteed — your information and money are always protected.
Player Privacy
Your personal information is kept completely confidential and is never sold to third parties.
Age Verification
Only those aged 21 or above are permitted to play at 299k — access by minors is strictly controlled.
24/7 Support
For any concern or issue, our support team is available day and night in both Bengali and English.
Our Protection Tools
Deposit Limit
You can set your own maximum daily, weekly, or monthly deposit amount. Use this feature to protect yourself from going beyond your budget. Reducing a limit takes effect immediately, while increasing it becomes active after a set period.
Time-Out
Need a short break? With the time-out feature you can temporarily close your account for anywhere from 1 day to 6 weeks. During this time you will not be able to log in or make deposits.
Self-Exclusion
If you feel gaming is getting out of control, self-exclusion is your most effective protection. Contact the support team to close your account for a set period or permanently.
Gaming History
You can view the complete history of your deposits, withdrawals, and gaming activity at any time. This helps you analyze your habits and make informed decisions.
Loss Limit
Set your own limit on how much you can lose within a given period. Once you reach this limit, the system will automatically stop you.
Support Contact
Speak with our responsible gaming team at any time via 299k live chat or email. We are ready to help you without judgment.
Warning Signs of Problematic Gaming
When gaming becomes a problem rather than entertainment, certain clear signs appear. If you notice any of the following signs in yourself or a loved one, it is important to take note:
- Spending more than your set budget and repeatedly playing to try to recover lost money.
- Hiding your gaming or lying to family and friends about your gaming habits.
- Feeling anxious, irritable, or restless when trying to stop gaming.
- Spending excessive time gaming while neglecting work, studies, family, or social responsibilities.
- Taking loans, drawing on savings, or asking family members for money to fund gaming.
- Seeing gaming as the only way to escape stress, depression, or loneliness.
- Needing more money or time than before to feel satisfied.
If you notice even one of these signs in yourself, please do not wait — contact 299k support now or use time-out or self-exclusion to temporarily pause your gaming.
Ask Yourself
Review Your Gaming Habits
Answer the questions below honestly. This is a self-review guide — your answers are entirely personal.
If any of these questions cause you concern, contact our support team — we are ready to help.
Simple Tips for Responsible Gaming
Gaming is for entertainment only — do not think of it as a way to earn money. Winning is a bonus; losing is the cost of entertainment.
Decide how long you will play before you start and stick to that time. Take regular breaks.
Decide how much you can spend each week or month and do not go beyond that limit.
Avoid gaming when you are stressed, depressed, or under the influence of alcohol. Play with a clear head.
If you lose, do not try to recover by placing bigger bets — this makes things worse.
If you are experiencing any problems, talk to family, friends, or 299k support.
Reach Out for Help
Live Chat Support
For anything related to responsible gaming — from setting deposit limits to self-exclusion — our live chat team is available 24/7 in Bengali. Use the chat button at the bottom of the page to start a live chat.
Contact by Email
If you prefer confidential support, write to us by email. Our responsible gaming team will understand your situation and provide the right assistance. Full confidentiality is guaranteed.
Remember — asking for help is a sign of strength, not weakness. At 299k we believe the wellbeing of every player is the highest priority. Our team assists freely in both Bengali and English.
Frequently Asked Questions
Play Safe,
Play Happy
May your gaming experience at 299k always be a positive one. Use all our tools and enjoy within your limits.