299k's Privacy Policy —
Your Data Is Our Responsibility

1 What Information We Collect

When you use the 299k platform, your information is collected through various processes. This information is divided into the following categories:

1.1 Information You Provide Directly

Information you provide yourself during the account registration or login process:

• Full name and date of birth
• Mobile number and email address
• Residential address
• National ID card or passport details (for identity verification)
• Payment information such as your bKash, Nagad, Rocket, or Upay number

1.2 Automatically Collected Information

Information that is technically collected while you use the platform:

• IP address and device identification information
• Browser type, operating system, and device model
• Activity logs on the site — which pages you visited and how long you stayed
• Information obtained from cookies and similar tracking technologies
• Transaction history and gaming activity data

1.3 Information Received from Third Parties

For the purpose of identity verification or financial fraud prevention, limited information may sometimes be received from trusted third-party service providers. In such cases, only the necessary information is used.

2 Why We Use Your Information

The collected information is used for the following purposes:

• Account management: Creating accounts, verifying identity, and ensuring secure login.
• Financial transaction processing: Completing deposits, withdrawals, and bonus distributions smoothly.
• Customer support: Providing prompt and effective resolution of your issues and complaints.
• Security and fraud prevention: Detecting and preventing unauthorized access, money laundering, and other fraudulent activities.
• Service improvement: Technical development of the platform and improving the user experience.
• Responsible gaming: Helping to ensure your protection by monitoring gaming habits.
• Relevant communications: Sending important account-related notifications and updates.

3 Data Storage and Security

299k applies industry-standard, up-to-date security measures to keep your information secure:

3.1 Encryption and Security Technology

Our platform uses SSL encryption technology, which keeps all information exchanged between your browser and our servers secure. Payment information, login credentials, and other sensitive data are stored in encrypted form.

3.2 Access Control

Access to your personal information is limited to authorized personnel only. These personnel work under confidentiality agreements, and strict action is taken against them if they misuse data.

3.3 Data Retention Period

Information is retained for as long as your account is active and for any additional period required to meet legal obligations. After the specified period, data is securely deleted or anonymized.

4 Sharing Information with Third Parties

299k never sells your personal information. However, necessary information may be shared with trusted third parties in the following limited circumstances:

• Payment processors: To complete transactions related to bKash, Nagad, Rocket, Upay, and bank transfers.
• Identity verification services: To confirm the validity of accounts and prevent fraud.
• Technology service providers: To ensure the technical support needed to operate our platform.
• Legal obligations: In response to lawful requests from relevant authorities.

In such cases, third parties operate under strict confidentiality agreements and are bound to use the information provided only for the specified purpose.

5 Cookies and Tracking Technologies

Cookies and similar technologies are used on the 299k website and platform. These are primarily used for:

5.1 Essential Cookies

These cookies are essential for the basic functioning of the platform. Without them, it is not possible to log in to your account or complete payment processes. These cookies cannot be disabled.

5.2 Functional Cookies

These cookies are used to remember your preferences and settings and to improve the usability of the platform — for example, your language preference or details of your last session.

5.3 Analytics Cookies

Anonymous statistical data is collected to analyze the use of our platform and improve our services. This data is analyzed in anonymized form.

You can control cookies by changing your browser settings, although this may limit some features of the platform.

6 Your Rights

You have the following rights regarding your personal information, and 299k respects these rights:

• Right to access: You may request to know what information we hold about you.
• Right to correction: If there is any error in your information, you may request that it be corrected.
• Right to deletion: In certain circumstances, you may request that your information be deleted.
• Right to restrict processing: In some circumstances, you may request that the processing of your information be restricted.
• Right to portability: In certain circumstances, you may request your information in a structured, machine-readable format.
• Right to object: You may object to specific uses of your information.

To exercise these rights, contact us at [email protected]. We will process your request within a reasonable timeframe.

7 Protection of Children and Minors

The 299k platform is for users aged 21 and above only. We do not knowingly collect information from minors under any circumstances.

We apply age verification measures. If it is ever found that a minor's information has been collected, that information will be deleted immediately and the associated account will be closed. If you have any information about this, please let us know at [email protected].

8 International Transfer of Data

The technical infrastructure of our platform may operate on servers in various countries. Even if your information is transferred outside Bangladesh, an equal or higher standard of security is always maintained.

For international data transfers, 299k operates within appropriate legal frameworks and agreements to ensure that the protection of your information remains intact everywhere.

9 Security Incidents and Breaches

If a security incident occurs and there is a possibility that your information has been affected, 299k will notify you as quickly as reasonably possible.

The notification will clearly state the nature of the incident, what type of information was affected, what steps we have taken, and what you can do to protect yourself.

10 Policy Changes

This privacy policy may change from time to time due to business requirements, legal changes, or service improvements. For significant changes, we will:

• Display a notice on the platform.
• Attempt to notify registered users via email.
• Update the "Last Updated" date at the top of the page.

If you continue to use the platform after the updated policy is published, you will be considered to have accepted the new policy.

11 Complaints and Contact

If you have any questions, concerns, or complaints about this privacy policy, please contact us. The 299k privacy team will review your request with integrity.

Email us at [email protected] or use the platform's 24/7 live chat service for assistance. We provide support in both Bengali and English.